An Overview of the Rave Reviews Provided by Securus Facility Customers on Their role In Solving and Preventing Crime

Securus Technologies recently published a few letters and emails from their customers regarding their take on the role that the company plays in keeping the society, including parolees, inmates, and their families safe. The company develops new product and services every week in a bid to help law enforcement and correction stakeholders solve and prevent crime. According to the Securus Technologies’ chairman, Rick Smith, integrating safety to the company’s functions is part of their DNA—and it is a great honor to protect and serve the society.


The following is a quick overview of some of the comments that caught my attention from the list of comments that the company claims to have received from jail and prison officials throughout the US. To protect the innocent, the facility names, state and county references have been redacted.


About Securus Technologies

  • “With the assistance of Securus Technology, we were able to utilize phone calls to trace the activities of the corrupt staff member. We were able to arrest the staff member this morning, and I am grateful to your staff for their help us in this operation”.
  • “The current development of investigative tools and the emerging capabilities that Securus provide will enhance our investigation efforts and boost out jail security status. It also intertwines with our aggressive investigative visions”.
  • “One of the tools that I would like to recognize when it comes to solving and preventing crime in our society today is the Securus’ LBS software. By combining the software with other law enforcement resources, our department was able to recover millions in terms of drugs, cash money, and illegal assets. Without this versatile software, our task of retrieving these items would have been much daunting—and even impossible”.



Securus Technologies is Dallas, Texas based prison Technology Company founded in 1986. Some of the services that Securus provides include incident management, inmate self-service, biometric analysis, public information, information management, emergency response, and product and service monitoring among others.


Securus Technologies – A Total Success

Safety concerns are huge issues. They can affect people as well as businesses. It is important t have people in charge that know what they are doing. The company, Securus Technologies is a leader in the public safety field. They are experts in all areas of the justice system.


The company has a lot of clients. They are pleased with what Securus Technologies has done for them. They put it in writing and sent it to the company. Since the company wanted other people to know how important their work is to people, the published the written correspondence so that others could see it too.


They also had several people visit their TX site. The visitors were treated to a presentation and question and answer session. It was a huge success for everyone involved.


Securus Technologies has a lot of clients. They are based in the US. They deal with the US government on many contracts where they deal with over a million jailed people in a year’s time. They use videos, interviews and investigations as a way to induce safety in the facilities.


The company is known all over the world for what it does. Their expert staff members are dedicated and loyal. They want to do what they can in order to make the world a place for everyone involved. They will do so with their tenacity and foresight into the future.


How Securus Technologies Keeps Our Town Safe

I am employed by the state jail and my job is keeping the peace in the jail. As corrections officers, we are outnumbered by the inmates 4:1, and if we are not paying very close attention each day, we could easily be put in harms way. To make matters worse, if the inmates are able to smuggle in weapons or drugs, they become even more of a dangerous threat.


To keep the jails safe, we are in turn keeping the town safer because there is less likely a chance they will escape and put our citizens at risk. Our first defense to keep the jail safe is stepping up the visitor inspections. I work on those front lines, and it is a daily struggle to check each individual before they come in contact with the inmates. That being said, even with strict efforts the inmates somehow get their hands on contraband.


We also do surprise cell inspections to uncover drugs and weapons. Even after a clean sweep, the following week the same cells have more contraband. These illegal items put our officers in danger because one inmate who is high on heroin with a weapon is more challenging to subdue. What would take a couple officers now takes a half-dozen, and even then, this inmate could injure us all in a rampage.


Last year Securus Technologies installed an updated inmate phone system that changed the way we stop the flow of contraband in the jail. After being trained on the LBS software, my team is able to pick up on chatter that alerts us to when weapons or drugs are being discussed. Even when the inmates think they are talking in code, we can find out who is bringing in the drugs, where weapons are hidden, and even if inmates are talking about getting out of the jail.


I Use Securus To Chat With Family At The Holidays

We have quite a few family members who are spending time in jail this holiday season, and I have sought after a visitation method that helps us reach everyone. I grow quite concerned about family at this time of year, and I discovered Securus offes video visitation that creates family connection even at the worst of times. This article explains how I became a fan of Securus when making Christmas phone calls.


#1: How Does Securus Work?


Securus has built a large network of video cameras that sit in prisons around America, and each camera is used to help inmates communicate with their families. I have the Securus app on my phone, and I may place a call to the prison at any time. I find it quite important that I check in with family as often as I can, and I want to bring everyone around the table for a Christmas phone call when it is time.


#2: What Is The App Like?


Video visitation is quite simple when you enter the Securus app. I select the person I wish to call, and the phone call is connected with the prison. My family member is placed in front of the camera, and I enjoy seeing them on the camera at every visit. We cannot drive out to the jail, and I believe they feel a connection with us even though they are far away.


#3: Why Is Video Visitation Important?


I have quite a few family members who may only travel to one place a year for the holidays, and we cannot make out way to the jail for the holidays. The jails are spread out across the country, and I wish to keep everyone together as we make each new call. I place the call on my tablet, and place the tablet on the dining hall table where everyone may see. We all have our chance to offer our love, wave and blow a few kisses. We place each call during our reunion, and we offer a loving energy that is helpful for our family members.


There are quite a few people around America who wish to visit with their loved ones over video, and they may use Securus just as we have. Our family feels a lovely connection with those who are still in jail on each call, and we thank Securus yearly for their video visitation service.


Important Communication in a Time of Need

Keeping lines of communication between family members is very important, but even more so when one is incarcerated. Regardless of the reason a person is incarcerated, they still deserve to have a way to communicate with their loved ones, especially in times of crisis. The floods in Louisiana have brought about devastation to many people’s lives and many people have even lost their lives. Countless others have lost everything they own and are having to relocate. Securus Technologies provides inmates with a way of communicating with their loved ones through a phone service and now with the massive floods occurring they are offering this service free to inmates in Louisiana jails in order for them to check on loved ones and reduce anxiety and worry.


With a home base in Dallas, Texas, Securus Technologies has been providing phone service and other communication service technologies to correctional facilities in 45 states of the Unites States and other facilities in the District of Columbia, Canada and Mexico. Their customer service team is professional and efficient and able to handle any problems that may arise and assist the facilities in technical support. Click here to learn more about Securus and the many things they offer.


 Communication is very important during a time of need and the ability to know that loved ones are safe during a crisis can help a person feel better and feel relieved. Family members and friends can also feel relieved in knowing they are able to speak with their loved one who is incarcerated. Securus has been providing open lines of communication between inmates and family members and friends for a long time, but offering this service free during this time of great need shows they also care about the inmates and how they must feel about their family members in danger or in need.